Hopelab Digital Readiness Survey Results

Hopelab Digital Readiness Survey Results

Hopelab authors & contributors: Margaret Laws, Fred Dillon, Patricia Merino Price, Cayce Hook, Ph.D.

Other contributors: Katie Smith Milway

Background and Methodology

In May 2020, the Hopelab strategy team sent a digital survey through national and regional networks of national service providers to assess the digital readiness of organizations and their stakeholders. Recruitment for the Qualtrics survey was conducted through email, LinkedIn groups, and social media posts. 299 responses were collected; prior to analysis, some data was excluded; our final sample size was 159. 

Respondent Demographics 

Respondents represented a mix of service providers including education, healthcare, after-school care, and human services, like shelter and food providers. 

  • 90% of respondents were from the nonprofit or social sector 
  • 80% of respondents were leaders in their organizations (e.g. listed CEO, executive director, other c-level, vice president, or senior manager in their title) 
  • 70% of respondents were from small-to-mid-sized organizations with 49 or fewer employees 

Annual operating budgets ranged from less than $1 million to greater than $10 million 

  • 45% of respondents reported an annual operating budget of greater than $1 million 
  • 36% of respondents reported an annual operating budget of $1 million to $10 million 
  • 19% of respondents reported an annual operating budget of greater than $10 million 

 

Key Findings 

Only about half of the respondents had web or digital apps by May 2020 and about 40% reported having a digital portal for resources and services. 

The majority of respondents’ organizations lacked a C-suite leader responsible for client-facing tech.

Only a quarter of organizations had an overarching digital strategy; more than 35% were creating one in response to COVID-19.

About 40% of respondents had human-centered design capabilities. 

Most organizations do not have funders specifically funding digital strategy or digital tools.

Read more about these findings in an article by The Chronicle of Philanthropy.

Stay in touch 

Learn more about Hopelab and our work by subscribing to our newsletter

 


Related Content

View all Insights
2020 Year in Review
The Future of Healthcare

Through the twists and turns of this unique year, the themes of our work took on deeper richness and complexity. We invite you to share in the learnings of our lab from this extraordinary year and read our 2020 Year in Review Report

Read More
Playbook for Nonprofit Digital Transformation
Healthcare

Direct service nonprofits quickly moved operations online during the pandemic. But to serve clients better they need to move beyond short-term fixes and invest in more effective and efficient tech tools and infrastructure.

Read More
Understanding How Using Nod Impacts College Students’ Loneliness and Well-being
Research

Researchers at Hopelab and the University of Oregon carried out a pilot randomized controlled trial to understand how using Nod impacts college students’ loneliness and well-being. These are the results.

Read More
Extremely Queer, Extremely Online
LGBTQ+

Even today, research shows that overall, online spaces continue to be safer for LGBTQ+ youth than offline ones.

Read More